WaJesus Family's Milabi Global Faces Customer Backlash

The WaJesus family's importation business, Milabi Global, is under fire after a customer publicly shared her frustrating experience with the company. The customer claims that after placing an order months ago for a friend's birthday, she has been taken in circles, with the company rarely answering her calls and failing to provide a clear explanation regarding her package.

The customer expressed her discontent, questioning whether Milabi Global is misleading its customers. She urged the company to address her concerns and improve its customer service, highlighting the need for better communication and transparency.

Milly Wa Jesus, a well-known Kenyan content creator and entrepreneur, co-founded Milabi Global, which sources products from China. She has gained popularity through her engaging social media content and entrepreneurial ventures. Recently, Milly has faced significant scrutiny regarding her business practices, particularly concerning delays in order deliveries.

Reports indicate that many customers have experienced long wait times, with some waiting over three months for their orders. In response to the criticism, Milly clarified that the delays are due to production backlogs in Chinese factories, rather than shipping issues. She reassured customers that all items will eventually arrive, although specific delivery timelines were not provided, as noted by Tuko.

In an effort to regain customer trust, Milly recently showcased her large warehouse in a TikTok video, indicating that the goods have indeed arrived in Kenya. However, the ongoing complaints suggest that Milabi Global still has work to do in improving its customer service and delivery processes.

#milabiglobal #wajesusfamily